Ready for 2023 and a new challenge – this could be the perfect opportunity for you!

About the role

We are currently seeking a Support Coordination Manager for our Support Coordination Team, with experience in managing specialist support coordination, support coordination and implementing psychosocial recovery coaching services. The Support Coordination Manager will work closely with the Finance Team and Chief Operating Officer to assist SASI in ensuring future service delivery and growth for NDIS across Victoria.

You will have exceptional interpersonal and communication skills be responsible for leading a team of Support Coordinators & Recovery Coaches, and oversee, coordinate and manage the end-to-end activities of the team. The Support Coordination Manager will support the team and assist them to meet their KPIs by monitoring and maintaining individual and overall team performance levels. You will also explore professional development opportunities, manage client feedback/complaints, provide supervision, develop new business and networking pathways and manage client caseloads during staff leave. Responsible for reports, monitoring and tracking activities and deliverables and targets in line with budget to ensure that financial targets are being met.

In addition to the Support Coordination Manager responsibilities, you will manage a caseload of NDIS participants, assisting them to build their capacity to make decisions and choices regarding implementation of supports within their NDIS plan, including mainstream, informal, community and funded supports. You will use your extensive knowledge and allied health experience to reduce barriers to implementing a participant’s NDIS plan.

Key Competencies:

  • Relevant tertiary qualification, e.g., Certificate IV in Mental Health, Community Services, Health, Disabilities or equivalent
  • Previous experience in leading and managing teams
  • Strong understanding of NDIS support items, plans and the concepts of choice and control under the NDIS guidelines
  • Knowledge of issues experienced by people living with disabilities (inclusive of psycho-social disability), their families and carers.
  • Passion to help clients improve and enhance their quality of life
  • Exceptional time management and prioritising skills
  • Ability to adapt and work well in a changing landscape/environment
  • Ability to triage a complex client caseload
  • Strong interpersonal skills and ability to build rapport with clients from diverse backgrounds
  • Excellent communication and written skills with ability to engage with relevant stakeholders
  • Able to work as part of a supportive and effective team, while still being able to work autonomously
  • Experience in conflict management, de-escalation, incident management and prevention
  • Experience in service growth and improvement, and/or business development

About you:

Reporting to Chief Operating Officer, you are passionate and dedicated individual who is looking to make a difference in the community who is organised and creative person, you pride yourself on exceptional client support whilst ensuring clients achieve their goals and aspirations.

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