Coronavirus (COVID-19)

Update – 08 September 2020

COVID Road Map Announcement

Following the announcement made by Premier Daniel Andrews on Sunday 6 September 2020 about the roadmap out of lockdown for Victoria, along with the community of Melbourne, the disability community has been placed under an enormous amount of disruption and we are very aware that many people are finding it very difficult at home and if we can help by supporting someone to return to a program – even for a few hours per week we will. 

If you would like to access a program or support service during this time please speak with your SASI contact.   Our staff are wearing PPE and are well trained in infection control practices.  

For SASI Services there is NO CHANGE until at least 28 September 2020

Based on Sundays announcement there remain only four reasons to leave home:

  • shopping for food or other essential items
  • outdoor exercise and recreation
  • permitted work and caregiving
  • compassionate reasons or to seek medical treatment

From 11.59pm on 13 September 2020 the following changes will apply:

  • a shift in the curfew from 9.00pm until 5.00am
  • limited in-person visits allowed for single-person households and single parents, and limited outdoor meetings for other households  
  • two people or a household can meet outdoors for a maximum of two hours for social interaction, exercise or recreation within 5km of their home
  • people living alone or single parents can nominate one person with whom they can form a ‘single social bubble’.  The ‘single social bubble’ allows you to visit each other for social connection.  Single parents with dependents (including young children) who cannot be left alone will be allowed to include the dependents in the bubble. If you live in metropolitan Melbourne you can only form a bubble with someone in metropolitan Melbourne, not regional Victoria
  • if the person nominated to be in the person bubble lives with other people, you can only visit if they are at home alone. Alternatively, they can visit you at home
  • professional respite care for people with complex needs is allowed
  • outdoor recreation – must be within 5km from your home
  • outdoor playgrounds will be opened
  • outdoor exercise has increased to two hours per day total, split into a maximum of two sessions. You can exercise with one other person or members of your household.

For more information on the changes please go to : https://www.vic.gov.au/first-step-coronavirus-road-to-recovery

The Government announced “trigger points” or targets in the average daily number of new cases that we must reach before moving to the next phase-out of lockdown. The goal during this step is to contain widespread transmission of the virus and to get to very low community transmission.  This means from 28 September reaching an average of 30-50 cases per day over a 14-day period, and subject to advice from our public health officials means we can move to the next step.

I would like to take this opportunity to thank you for your cooperation and continued support – there is light at the end of the tunnel.

We trust that you are staying well during these COVID times, continue to take care and stay safe.

Kath Ferry, CEO

Update – 21 August 2020

Service Status Update

While there have been many changes over the past few months, many of our services are still open, albeit with very strict protocols in place. Please refer to the information below for the status of each service.

Update – 06 August 2020

Stage 4 Restrictions Impact

At today, SASI can confirm that we have no identified cases of Coronavirus at any of our services and assure you that we remain committed to keeping all clients and staff safe and have enacted our Statewide Pandemic and COVID-19 Plan.

SASI shall continue to post updates via our website and email communication to keep you in the loop with all relevant information and changes to service delivery, and we encourage you to speak to your SASI contact if you require any further information.

As you may be aware the Victorian Government have made an announcement moving to Stage 4 Restrictions and a lockdown of all metropolitan Melbourne areas from 11.59pm on 5th August 2020 for a period of 6 weeks unless otherwise advised.

In response to this disappointing news SASI feels confident that we have embedded strict COVID-19 safety measures across all our services; staff have additional training and supplies of personal protective equipment, should they be required.

Our staff are working diligently to ensure our clients have regular staff providing support with minimal need for casual or agency staff.

Stage 4 Victorian Government restrictions are very clear on the four reasons you can leave home:

  • Shopping for food or other essential items under 5 kms from residence
  • To provide care giving, for compassionate reasons or to seek medical treatment
  • For exercise (outdoor exercise only – 1 hour per day), with only one other person or members of your household
  • Work or study, if you cannot work from home

How this impacts SASI clients and families:

  • SUPPORTED INDEPENDENT LIVING (SASI ONLY)
    • Continued restrictions on all visitors (ie: 3rd party allied) and we are advising all parents/carers not to visit our homes to reduce the risk of infection
    • Staff will use utilise every resource available for you to maintain contact with your loved one including telephone, facetime or zoom via iPads at all houses
  • ACTIVE CHOICES
    • Gippsland – currently at Stage 3 currently assessing provision for 1:1 supports (risk assessments required) for clients who reside in their family home. For all enquires please contact Lisa Wellington, 0439 948 792
    • Seaford – service closed effective close of business Friday 7th August under Stage 4 restrictions
    • Croydon – service closed effective close of business Friday 7th August under Stage 4 restrictions
    • For further assistance please contact Christine Sutton, Operations Manager, 0402 524 073
  • CLIENT SERVICES
    • Reduced services during the period of 10th to 15th August, for all urgent matters please contact (03) 9773 6044 for assistance

Please appreciate and understand that all these precautions are necessary to protect and support your loved one and our staff members.

Update – August 2020

NDIS – COVID-19 Check In

The National Disability Insurance Agency (NDIA) is checking in with participants to make sure that they are well supported during the COVID-19 coronavirus pandemic. 

This is to provide you with some information on what is being done to ensure you have extra support during this uncertain time and the reason for our call. 

You can find more information on the NDIS Coronavirus (COVID-19) information and support website, including easy read information

NDIS Plan automatic extensions 

  • The NDIA is continuing to make sure that your plan is reviewed prior to its normal review date. NDIS plans which are not reviewed before the plan end date will be automatically extended by 12 months. 
  • Your extended plan will have the same core and capacity building budget funding (excluding capital) as your current plan. 
  • Scheduled plan reviews are still occurring and we will call you to organise a planning meeting at a time that suits you. 
  • Your planning or plan review meeting will be held over the phone or by email exchange where this is your preference. 
  • In your scheduled planning meeting, you can talk to us about your support needs and goals. 
  • If your services and supports needs are likely to be the same over the next two years, we can create a longer plan, up to 24 months.

Flexibility of funding 

  • NDIS funding in the Core support budget is flexible, so participants can use the overall funding in this budget to purchase the disability-related supports they need. 
  • Refer to Using your budget on the NDIS website for examples on flexible use of supports in the participant’s plan. 
  • If you have experienced changes to your care or living arrangements, and you are concerned about your funding running out before your plan end date, please contact the NDIS on 1800 800 110. Select option 5 for plan enquiries related to COVID-19. 

Where to go to get more help 

  • The Housing Call Centre can help you to access a range of services, including access to health information, arranging more medication and social support. This service is available 24 hours a day 7 days a week by calling 1800 961 054. If you need a translator, first call 131 450. 
  • We recommend that you contact your in the first instance, if they haven’t been in touch with you already.
  • You can find more information on the NDIS Coronavirus (COVID-19) information and support website, including easy read information
  • If you would like to speak to someone from the NDIA about this email, please contact us at  via our National Contact Centre on 1800 800 110
  • If you are concerned about exposure to coronavirus (COVID-19) you are able to contact the Department of Health Coronavirus hotline on 1800 020 080 (24 hours, 7 days) or the National Relay Service on 1300 555 727. 

Mental Health Support 

Domestic Violence and Personal Crisis 

  • For those experiencing domestic violence, please contact 1800 RESPECTMensline Australia and the Men’s Referral Service also offer support to people using violence. 
  • Lifeline offers personal crisis support services. Call 131 114 at any time. 
  • Kids Helpline is a free service for young people aged 5 to 25. Kids, teens and young adults can call 1800 551 800 at any time. 
  • Safe Steps is Victoria’s family violence support service available 24 hours a day. Call anytime on 1800 015 188. 

If you require translation or interpreting services, we recommend you use: 

On behalf of the NDIA, please make sure you are accessing these supports during the COVID-19 pandemic if you need to. If you have any queries relating to your NDIS Plan, please contact us on 1800 800 110. 

Update – 08 July 2020

Service Update

As you may be aware the Victorian Government have made an announcement returning to Stage 3 restrictions and a lock-down of all metropolitan Melbourne areas from 11.59pm today (8th July 2020) for a period of 6 weeks unless otherwise advised.

In response to this disappointing news SASI feel confident that we have embedded strict COVID-19 safety measures across all our services; staff have additional training and supplies of personal protective equipment, should they be required. Our staff are working diligently to ensure our clients have regular staff providing support with minimal need for casual or agency staff.

Stage 3 Victorian Government restrictions are very clear on the four reasons you can leave home:

  • Shopping for food or other essential items
  • To provide care giving, for compassionate reasons or to seek medical treatment
  • For exercise (outdoor exercise only) with only one other person or members of your household
  • Work or study, if you cannot work from home

How this impacts SASI clients and families:

  • SUPPORTED INDEPENDENT LIVING (SASI ONLY)
    • SASI have classified each of our supported independent living (SIL) houses as your loved one’s primary residence, and everyone living together in these homes as a family.
    • This promotes a sense of normality for your loved one and minimises the risk of introducing the virus into the home. ‘Caregiving’, as described in the DHHS Aged Care Order, which includes Disability Residential Houses, is being provided within this ‘family’ unit.
    • Reintroduction of restrictions on all visitors (ie: 3rd party allied) and we are advising all parents/carers not to visit our homes to reduce the risk of infection.
    • Staff will use utilise every resource available for you to maintain contact with your loved one including telephone, facetime or zoom via iPads at all houses
    • For further assistance please contact Zlata Lizars, Operations Manager, 0434 391 512 and/or your Practice Leader directly.
  • ACTIVE CHOICES
    • Gippsland – services at our Gippsland sites will continue to proceed with reactivation of services plan. For all enquires please contact Lisa Wellington, 0439 948 792
    • Seaford – currently assessing provision for 1:1 supports (risk assessments required) for clients who reside in their family home.
    • Croydon – currently assessing provision for 1:1 supports (risk assessments required) for clients who reside in their family home.
    • For further assistance please contact Christine Sutton, Operations Manager, 0402 524 073 and/or your Practice Leader directly.

I am sure you understand that all these precautions are necessary to protect and support your loved one and our staff members.

Update – June 2020

Overnight Stays – Supported Independent Living

SASI will be easing restrictions effective from midnight tonight with residents being able to have overnight stays their parents in the family home in line with updates by the Victorian Government. In addition to this, prior to each visit, each resident will have their temperature checked as a precaution.  Should temperature be below 36 or above 37.5 medical advice will be sourced immediately and visit will be cancelled until a medical clearance is sourced.

To ensure the continued safety of all concerned we ask you consider the following prior to organising a visit:

  • Prior to each home visit, each resident will have their temperature checked as a precaution. 
  • Should the resident be displaying any symptoms of illness however mild (runny nose, cough, lethargy) visit will be postponed.
  • Should either parent be displaying any symptoms however mild, we ask you to be considered, exercise the necessary precaution and postpone the visit.
  • Whilst not a requirement, downloading the COVID-SAFE app speeds up contacting people potentially exposed to Coronavirus, helping support and protect you and your loved ones.
  • We ask you to limit the number of visitors to your own home during overnight stays.

Most of our houses include clients with compromised health.  It is imperative that we continue to safeguard all residents, staff and the families of our staff, to ensure the continuity of supports to your loved ones.

If you would like visit your loved one, please contact Zlata Lizars, Operations Manager on 0434 391 512 to discuss how we can facilitate contact while protecting the other residents, staff members and the community.

Please be assured we continue to work diligently to safeguard your loved ones and thank you for your patience and support during this time.

Update – May 2020

Reactivation of Active Choices Services

Safeguarding the people who we support continues to be SASI’s priority, and we exist to do this in the safest way possible.  In line with this, to continue to ensure the safeguarding of everyone, I am writing in relation to keep you informed of SASI’s transitional plans to resume services.

At this stage, we are implementing the directives of the DHHS COVID 19 Plan for the Disability Sector Version 3 is on the 25 April 2020 https://fac.dhhs.vic.gov.au/sites/default/files/2020-04/COVID19%20Disability%20Services%20Sector%20Plan%20Version%203%2025%20April%202020.docx  and closely monitoring the Victorian Stage 3 Restrictions https://www.dhhs.vic.gov.au/state-emergency.

SASI is completing a transitional plan to support clients and families to resume service based on the current social distancing restrictions and are now seeking your input. The delivery of services will be different to protect our clients, families and staff. These changes are expected to remain in place for the next 12-18 months and/or until a COVID 10 vaccine has been developed.

  • Temperature checks on entry for clients and staff
  • Completion of health declaration
  • 4 metre square social distancing zones for clients
  • One-way entry and exit point
  • Must provide proof of influenza vaccine
  • No families or providers to enter services
  • Strict cleaning regime after every program
  • Limited community access due to restrictions
  • Sessions delivered in 4-hour blocks – either from our current services or closer to your home
  • 9am-1pm, 2pm – 6pm and potential 4pm -7pm blocks – 7 days per week based on family input and need
  • In-home support transitioned into services / pop up locations
  • No transport available unless you are deemed to live in a remote regional area
  • No camps or overnight stays

In order to deliver new programs and we request that you complete a the below survey (please click link or copy and paste into your web browser) https://sasi.formstack.com/forms/reactivation_of_active_choice_services this information will assist SASI in ensuring that we have a clear understanding of client requirements.

Please respond promptly to our survey – no later than 25 May 2020.

Once services have been agreed, our Client Services team will be in touch to update/amend Service Agreements.

We plan to commence some interim services, from 9 June 2020 when the children resume school and our experienced key staff are available.

On the 13 July 2020 we plan to resume our new service delivery model to families

Please be assured we continue to work diligently to safeguard your loved ones and thank you for your patience and support during this time.

Update – 17 April 2020

Service & NDIA Update

Thank you for continuing to work with us at this difficult time. As you are most aware the Commonwealth and State Governments are maintaining restrictions to address the spread of COVID- 19.

SASI Supported Independent Living (SIL) houses are continuing to provide support  to our residents in their own homes. We plan to offer further virtual supports in the very near future to assist families outside the SIL area.

I would like to reassure you that staff are following all of the advice provided by the experts in terms of infection control, regular washing of hands, social distancing and limits to only two people in indoor and outdoor spaces. This is a stressful time for everyone and it is understandable that people are feeling anxious about what is happening now and what may happen in the future. In these uncertain times we will continue to provide you with updated information as we receive it.

NDIS has announced some changes to provide additional support to clients and families.

Urgent Plan reviews: The NDIA is advising special teams of planners are available to help make urgent changes to plans where required. Call: 1800 800 110. Normal hotline open hours apply: 8am – 8pm (local time) Monday- Friday.

NDIA have also announced that if a person’s Core funding is low, then they can move some funding from Capacity Building to Core. Scheduled Plan reviews Face-to-face planning has shifted to telephone meetings where possible. NDIS plans are to be extended by up to 24 months in most cases so it is important to think about how people’s needs may change over the 24 months and plan ahead. The NDIA states that on the day a plan is due to expire, if it has not yet been reviewed, it will be automatically be extended by 365 days (replacing the previous 28 day rule).

Support Coordination:  NDIA has recognised that at this difficult time, Support Coordination has become an essential service. A new line item for Support Coordination has been added to Core Supports. This will allow clients without Support Coordination funding (or who have used all of their Support Coordination funds) to access the service through their Core budget. People who are Agency managed will need to use a registered Support Coordination provider.

The following resources have been made available to staff and may be of some use to you or members of your family.

Beyond Blue resources: If you feel you need mental health support you can call the Beyond Blue Support Service. The free and confidential service is available every day to all Australians online from 3pm to midnight AEST or 24 hours a day by phone on 1300 22 4636. The Beyond Blue Online Forums have a dedicated ‘Coping with the Coronavirus outbreak’ section for anyone seeking a safe and anonymous place to discuss their mental health and well-being.

For practical information and tips, please visit the Beyond Blue Looking after your mental health during the coronavirus outbreak webpage.

If you are seeking information on coronavirus (COVID-19) you can call the dedicated national hotline 1800 020 080, 24 hours a day, seven days a week.

There are also free online supports to help stay active and healthy for example the RACV have also put together a list of free resources to help keep your mind and your body active and healthy during this time. https://www.racv.com.au/royalauto/living/at-home/things-to-do-home-selfisolation.html

NDIS Participants have priority access to order their groceries online. This means, as an NDIS participant, you can purchase grocery items online to be delivered to your home. The NDIA will send all participants a unique home delivery access code by SMS or email to access priority home delivery services.

To access priority home delivery services:

1. Complete your shopping online for home delivery with participating supermarket retailers.

2. When prompted enter your unique priority home delivery code.

3. Submit your order. https://www.ndis.gov.au/coronavirus/latest-advice-ndis

We will do our best to keep in contact with you via email and phone to answer any questions you may have and support you at this time of need.

Stay safe, stay well.

Kath Ferry, CEO

Update – 1 April 2020

Cyber Security during the Coronavirus Pandemic

Fast Facts:

  • Be wary of suspicious or COVID-19 related emails, messages and phone calls purporting to be representing DHHS or other government agencies
  • Malicious emails, messages and phone calls relating to COVID-19 are in circulation and COVID-19 cyber threats are increasing.
  • Check the authenticity of COVID-19 messages by visiting the official website for updates, such as the DHHS website.
  • Keep well-informed of scams reported by the Australian community by visiting the Australian Government sites Stay Smart Online and Scamwatch.

COVID-19 Cyber Security – In-depth:
NDS reminds members that as part of the disability sector response to COVID-19, it is important to include cyber security considerations. Scammers are taking advantage of the coronavirus outbreak to exploit weaknesses in online security.

NDS members are warned to be wary of suspicious or COVID-19 related emails, messages and phone calls purporting to be representing DHHS or other government agencies.

The Victorian Government Cyber Incident Response Service Unit (CIRS) and DHHS have issued an official Cyber Alert stating that malicious emails, messages and phone calls relating to Covid-19 are in circulation and COVID-19 cyber threats are increasing.

Cyber criminals are creating phishing, spear phishing and thousands of fake webpages, including references to COVID-19, to trick people into providing sensitive information.
The following cyber security information has been provided by CIRS and DHHS:

How do I know if the email, phone call or SMS is legitimate?

  • Hover over the sender’s email address and right click on your mouse to reveal the sender’s details
  • If possible, call the sender on a trusted phone number to verify they sent it
  • Use links that you have used in the past.

What do I do if I suspect that the email, phone call or SMS is NOT legitimate?
If you receive an email from a source purporting to represent DHHS or another institution:

  • Do not open or respond to the email
  • Do not download any attachments or click on any links
  • Provide a screenshot to IT service provide
  • Do not delete the email, until instructed otherwise by your IT service provider.

If you receive a phone call or SMS with threats of cancellation of services:

  • Do not respond to the request and hang up
  • Contact your IT service provider
  • Contact the relevant institution, if appropriate.

If you receive a phone call requesting information or payment from a person representing themselves in an official capacity:

  • Do not respond to the request and hang up
  • Contact your IT service provider
  • Contact the relevant institution, if appropriate.

Additional Information:
Further information on good cyber security measures is available from the Cyber Security Centre of the Australian Signals Directorate.

Check the authenticity of COVID-19 messages by visiting the official website for updates, such as the DHHS website.

Keep well-informed of scams reported by the Australian community by visiting the Australian Government sites Stay Smart Online and Scamwatch.

A handy infographic [PDF | Word] for NDS members who have staff working from home is available as a resource to remind people of the need to have a security mindset.

Coronavirus Australia – Phone App

Download the use the Australian Government Coronavirus app to:

  • stay up to date with the official information and advice
  • important health advice to help stop the spread and stay healthy
  • get a quick snapshot of the current official status within Australia
  • check your symptoms if you are concerned about yourself or someone else
  • find relevant contact information
  • access updated information from the Australian Government
  • receive push notifications of urgent information and updates

Update – 23 March 2020

SASI Active Choice Services

As you are aware this is an unprecedented time in Australia’s history. On behalf of the Board and Executive Team, I would like to thank you all SASI staff for the hard work you have been doing, especially in the recent even more challenging circumstances.

The decisions made and outlined below, are proportionate to the threat and none have been taken lightly. We must prepare for the significant risk that COVID-19 poses, particularly for our vulnerable clients, for you our staff and your families.

In line with Victorian Government bulletin today SASI will commence Stage 1 of our plan.

The first stage of SASI’s response, focuses on containment ­– identifying and isolating any possible cases and their close contacts.

In line with the Victorian Government lockdown, all Active Choice Services and In-home Supports are suspended effective from close of business today, Monday 23 March.

Expressions of Interest will be sought from AC staff to work shifts in our Supported Independent Living Homes. Otherwise all permanent part-time and full-time direct support workers must take either annual or long service from 24th March 2020 until further notice.

SASI will support all staff without sufficient leave to access Centrelink benefits.

SASI Supported Independent Living houses will continue as normal being considered Essential Services.

Active Choice staff currently working in these houses can remain working.

However, residents are not permitted to go home, go into community settings and no visitors are permitted (which includes family members)

SIL Practice Leaders will commence working Monday to Friday between 8.30am – 4.30pm effective immediately to support the staff and clients during this difficult time.

Head Office will be closed to the public and staff have been redirected to work from home. All calls will be triaged and emailed to the Executive Group for immediate follow up action. Head Office 9773 6044.

Remote Response will be manned by the Operations Managers and an Absentee Line has been established 0427 835 848 during business hours. Please call the Absentee Line if you need to be absent from your scheduled work for any reason so we can arrange coverage. Outside of business hours please call Remote Response 0410 430 723.

Everyone has a role to play. You should wash your hands with soap and water, and cover your nose and mouth when you sneeze or cough with a tissue or elbow. Importantly, if you’re sick you should do not attend work, to minimise the potential of spreading the infection, please call the Absentee Line.

If you’re concerned or need support please on call Head Office on 9773 6044 or access EAP services (Relationship Matters) on 8650 6262.

Please be mindful of all directives from the Government regarding keeping yourselves and the community safe and well.

We are obviously uncertain about how long this period will continue but, rest assured SASI wishes to retain all of our staff into the future and when we are back to ‘business as usual’ 

Take care everyone and stay safe.

Update – 20 March 2020

Important message to our community

As the COVID-19 pandemic continues to evolve, SASI is doing what we always do at times of challenge – leaning on our mission and core values so that we can look after everyone within the SASI community and beyond. This extends to people we support, our staffing teams,
families /carers and all stakeholders.

Much of the work we do involves person to person contact, which sees us connect with a variety of communities, many of which include vulnerable people with compromised health requirements.

From today, we will limit the number of non-essential visitors to our services and we are also asking everyone at SASI, our families, carers and the people who work with us including all visitors, to vigilantly practise good hygiene, and to manage any flu-like symptoms seriously by seeking immediate medical care.

For up-to-date information, please keep informed with the Australian Government Department of Health: clear here

The NDIS also has information provided in easy English: click here

Update – 19 March 2020

Services @ SASI, Croydon

This morning we have been notified from one of our families that they have had an immediate family member return from overseas presenting with cold like symptoms.

As a precautionary measure, our service at 2-4 Webster Avenue, Croydon will be closing for 14 days effective from today and all SASI staff members have been directed to self-isolate during this period.

In relation to self-isolation, our teams will follow the current up to date guidelines as set out by the Government – for further information please click here

Update – 18 March 2020

Camps / Recreation / School Holiday / Weekend Programs

SASI is closely monitoring the outbreak of COVID-19 and currently, Australia does not have widespread community transmission. As the situation is changing rapidly we shall keep you up to date with the latest information about the spread of COVID-19.

SASI have implemented safety measures recommended by Government authorities and will continue to follow their advice as we develop plans and implement appropriate measures as the situation arises. The aim at the moment is to reduce the spread to enable health facilities to manage in the future.

Given the current climate, SASI will cancel all Camps / Recreation / School Holiday / Weekend Programs effective from Monday 23rd March 2020.

We will be vigilant in monitoring the health of each client whilst in attendance at services. Currently, if the parent/carer of any client, is showing, but not limited to, the following symptoms will be asked to collect them immediately and contact their GP and/or the National Coronavirus Health Information Line on 1800 020 080 and follow the recommendations given by either of the above.

  • Fever
  • Cough
  • Sore Throat
  • Fatigue
  • Shortness of Breath

In-home support and active choice services will continue as scheduled at this stage and we are currently reviewing all client community activities and shall keep you updated of any changes as things unfold.  We shall contact you directly if there is any impact or disruption to our support services for your loved one.

Thank you for your understanding during this challenging time.

Update – 17 March 2020

As always, the health and safety of our employees and clients remains our top priority.

SASI is closely monitoring the outbreak of the Novel Coronavirus, also known as COVID-19 and currently, Australia does not have widespread community transmission of COVID-19. As the situation is changing rapidly we shall keep you up to date with the latest information about the spread of COVID-19 and we shall contact you directly if there will is any impact or disruption to our support services.

SASI have implemented safety measures recommended by Government authorities and will continue to follow their advice as we develop plans and contingencies.

If there is any further information about the COVID-19 it is available here: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

The National Disability Insurance Agency (NDIA) has published an Easy Read document containing important information about the coronavirus that you can find here: https://www.ndis.gov.au/understanding/ndis-and-other-government-services/ndis-and-disaster-response?mc_cid=a1100eacd9&mc_eid=1075795bf2)

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