How to make a complaint or provide feedback

SASI welcomes all feedback and uses the information provided to improve our services.

The feedback procedure acknowledges that everyone can make mistakes and adopts the approach of working together to resolve issues which may cause a grievance.

You, or a family member or friend, may wish to complain if we are not providing the service you expected.

You may wish to praise us for providing service which exceeded your expectations.

All feedback is kept private and treated with respect.

How to contact us

Phone: 03 9773 6044 and ask to speak to a member of the Executive Team

Online: Complaint or Feedback

What to include

Fields marked with * are required

Your family or friends can talk to us on your behalf. Our service is completely free and independent. If you wish to remain anonymous, we recommend you call us directly on 03 9773 6044 and ask to speak to a member of the Executive Team.

The more information you provide, the quicker we can assess your complaint and work towards a resolution.

  • Name and contact details of person making the complaint
  • Name of client the complaint relates to
  • Date of occurrence
  • Details of the complaint
  • Any action you would like taken

By law, SASI is required to report to the Disability Services Commission every year about the number of complaints we receive and how we manage them.

All information collected will be managed in accordance with privacy legislation. Complaints and feedback with be dealt with in a confidential manner and in accordance with our privacy and confidentiality policies. Information will only be discussed with the people directly involved.

Other Agencies

We encourage you to contact us first so we may resolve any concerns quickly however complaints about our service can be made directly to the NDIS Quality and Safeguards Commission if preferred. Please refer to the relevant website for contact details.

Whistleblowing Service
SASI is proudly partnered with Stopline, an independent whistleblowing service.
Phone: 1300 30 45 50

NDIS Quality and Safeguards Commission
Phone: 1800 800 110

NDIS Fact Sheets